Shipping and Returns
Shipping at Wooden Soul is always free to anywhere within the continental USA. Always! We've priced the cost of shipping into every product so you don't have to think about it.
All products ship within 1-5 business days of your order (unless otherwise specified), and many ship within 48 hours. You'll receive a tracking number the moment it has shipped.
We currently only ship to the continental USA. We may be opening orders to other countries soon.
At WOODEN SOUL, quality is our priority, and as part of our customer service commitment we offer an unconditional return policy. We have a 7-day return policy from the time you *receive* your item. All returns require a RMA number. Please email us with your order number and the reason for the return before returning the item.
Within 7 days of of your product's arrival date, you may return any item in new condition, with its original packaging and any accessories for a full product refund.
The 7-day returnable period will begin from the date that the customer receives their product. If there is no receipt of delivery, the date shall be assumed to be three business days from the date of dispatch. Item must not be damaged and in original condition and must be returned in original packaging, in an unmarked and unused condition, unassembled and complete with any accessories.
We will refund all shipping charges up to $75. This includes the outbound and return shipping costs. If shipping costs exceed $75, the portion beyond $75 will be the responsibility of the customer and will not be refunded. We will only cover the $75 for one return per household. For subsequent returns, all shipping charges are non-refundable.
You are responsible for shipping the item back to one of our North American warehouses, the address of which will be provided to you upon approval of your return request. You will need to send us the shipping receipt so we can verify the cost. In some cases we can facilitate the return for you (please contact us).
If returned products are not in new condition and still in their full original condition and packaging, including all original wrappings, a restocking fee of 10% will be charged and taken off the total refund.
Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product for a full refund.
How do I return my product?
The customer must comply with directions from the WOODEN SOUL team to facilitate a return.
All returns require a RMA number. Please email us with your order number and the reason for the return before returning the item. The warehouse will refuse any returns without this authorization.
To return a purchase, please follow these instructions carefully:
Send us an email within the 7-day period described above to request a Return Authorization Form.
Prior to returning the item, this form must be filled out and emailed back to email@example.com for approval, along with a picture of the packaged product you want to return.
Please attach a copy of the Return Form to each box being returned. Original receipt is needed for any returns. The address to ship to will be provided upon advice of the refund/return request.
A reminder that SALE items are considered a FINAL sale and can not be returned for refund.
Other than in accordance with WOODEN SOUL 7-Day Money Back Guarantee, WOODEN SOUL does not provide refunds in any other case. WOODEN SOUL reserves the rights to make changes to these terms and conditions without prior notice.
Upon receipt of the products, your merchandise will be inspected and the refund will be issued within thirty (30) business days.
Refunds are typically issued through the same transaction method you used in the original purchase. Should you wish to be refunded through a different method, please email us in advance at firstname.lastname@example.org.
About Damaged or Faulty Products
We take great care to make sure your items are shipped safely. Each order is insured in the unlikely event that damage occurs during the shipping process. While cases are rare, damages do happen once in a while.
All items must be opened and checked by the customer at time of delivery before the delivery person leaves, otherwise we cannot be liable for damage incurred during transit.
If a customer is to receive a damaged or faulty product, they must notify WOODEN SOUL upon receipt of the goods and follow the correct returns policy as stipulated above.
If there is any damage or if any product is defective, you must tell the driver you reject the delivery due to damage during shipping and note it on the receipt with ‘Damaged Upon Arrival’. In order to process your claim, please send us up to three (3) pictures including one of the box that the item shipped in, to email@example.com. All damage not noted with the driver present can not be claimed. Make sure to keep all of the original packing material. After delivery is refused, our customer service staff will file a claim and work with you in a timely manner to arrange a replacement or refund at no extra cost to you. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.
WOODEN SOUL must issue a return authorization prior to customers returning goods. Unauthorized returns will not be accepted, and you risk losing both your purchase price and the item.
Any damaged or faulty claims after seven (7) days of delivery will not be accepted as a refund, and will be treated as a warranty claim. In this case, it will be the responsibility of the customer to pay for all return costs. Returned items must be in their original packaging and condition, with all accessories and not be used or altered in any way. They must be unmarked and unassembled in any way.